Refund policy

Hopefully everything has gone smoothly with your order, but things can go wrong from time to time. Here's everything you need to know about returns, refunds, cancellations and damaged items.

CHECK YOUR ORDER WHEN IT ARRIVES
Please check your order as soon as it lands, ideally within 24 hours, and pop anything chilled straight in the fridge. If anything is missing, damaged or not right, take a photo and email it to kevin@functionaldrinksclub.co.uk with your order number. Telling us quickly helps us claim from Royal Mail and get a replacement out to you fast.

FAULTY, DAMAGED OR WRONG ITEMS
If something arrives damaged, faulty or isn't what you ordered, we'll replace it or refund you in full, including delivery. You won't need to post back broken bottles - a photo is all we need.

CHANGED YOUR MIND?
Most of what we sell is live, raw or chilled, and it can't last more than a few days out of the fridge. That's why we pack it cold and ship it fast, and it's also why we can't accept returns on it unless it arrives faulty or damaged. This includes all kombucha, kefir, kimchi, kraut and any other chilled or fermented products.

For shelf-stable items that don't need refrigerating, such as non-alcoholic wine, beer and spirits, coffee, supplements and olive oil, you can cancel within 14 days of delivery as long as the item is unopened, sealed and in its original condition. Email kevin@functionaldrinksclub.co.uk within 14 days of delivery, then send the items back within 14 days of telling us. Return postage is paid by you, or you can drop them into the shop at 7 Manor Square, Otley, LS21 3AP. We can't accept anything that's been opened.

T-SHIRTS AND MERCH
You have 28 days from delivery to return clothing that's unworn and undamaged, with return postage paid by you (or drop it into the shop for free). If an item arrives damaged or misprinted, send us a photo and we'll get a replacement sent out at no extra cost.

REFUNDS
Once we've received your return, we'll refund you to your original payment method within 14 days, including the standard delivery cost you paid if you're returning your whole order. Sale items follow exactly the same rules as full-price items.

SUBSCRIPTIONS
You can cancel a subscription at any time by emailing kevin@functionaldrinksclub.co.uk. As long as you cancel at least 3 days before your renewal date, you won't be charged for the following month.

TAP ROOM REFILLS
If something isn't right with a kombucha refill from our Tap Room, let us know in store and we'll sort you out with a fresh one.

YOUR RIGHTS
This policy doesn't affect your statutory rights under UK consumer law.

QUESTIONS?
Email kevin@functionaldrinksclub.co.uk and we'll get back to you.